Returns and Refunds Policy

Thank you for shopping at queen-chi.com

Please read this policy carefully. This is the Return and Refund Policy of queen-chi.com

Digital products

Refund requests are taken on a case-by-case basis.

Once a digital item has been downloaded and delivered, it is unlikely we are able to issue a digital refund.

We recommend contacting us for assistance if you experience any issues receiving or downloading our products.

CHARGEBACK AND FRAUD POLICY

Our payment processors allow us to dispute chargebacks with financial institutions we see reasonable evidence of as authorized transactions. Likewise, cases of demonstrable fraud are charged back to the original card holder. Please contact [email protected] or +1 310-663-7959 for more information on a specific charge.

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us:

• By visiting this page on our website: queen-chi.com/contact