REFUND POLICY

Digital Collection LLC dba Shore Thang

Effective Date: September 2, 2026

Overview

Shore Thang ("Company," "we," "us," or "our") offers digital downloads including pictures, videos, and related content ("Digital Products"). This policy explains our approach to refunds and our commitment to protecting both customers and creators.

General Refund Policy

Digital Products are non-refundable once downloaded or accessed. Because digital content can be easily reproduced and distributed, we are unable to accept returns or provide refunds after you have gained access to the Digital Product. By completing your purchase and downloading, you acknowledge this limitation and agree to our policy.

Limited Exceptions

We evaluate refund requests on a case-by-case basis in the following circumstances:

Technical or Access Issues: You were unable to download or access your Digital Product due to a technical error on our platform, and we were unable to resolve the issue within a reasonable timeframe.

Duplicate Charges: You were charged multiple times for the same Digital Product due to a processing error.

To request a refund, contact us within 30 days of your purchase with supporting documentation of the issue. We will review your request and respond within 5 business days. If approved, refunds will be issued to the original payment method.

Creator Intellectual Property Protection

All Digital Products contain intellectual property owned or licensed by the creator. When you purchase a Digital Product, you receive a personal, non-exclusive license to view and use the content in accordance with our Terms of Service. You may not:

Reproduce, distribute, or share the Digital Product with others

Resell, license, or commercially use the Digital Product

Remove or alter watermarks, metadata, or copyright notices

Use the Digital Product for any purpose other than personal, non-commercial viewing

Chargeback and Payment Disputes

We take chargebacks and fraudulent payment disputes very seriously. Before initiating a chargeback or payment dispute with your bank or payment processor, you must contact us first to attempt resolution. Initiating a chargeback without contacting us directly is considered a breach of good faith and may result in account suspension or legal action.

If you file a chargeback, we will:

Defend the transaction using proof of purchase, download records, and access logs

Report the chargeback to your payment processor

Suspend your account pending resolution

Account Suspension Policy

We reserve the right to suspend or terminate your account if:

You file a chargeback or payment dispute without attempting to contact us first

You file multiple chargebacks or disputes (legitimate or not)

You violate the creator intellectual property terms outlined above

We believe you are acting in bad faith or attempting to defraud Shore Thang or creators

A suspended account cannot purchase, download, or access Digital Products. Suspension is permanent for accounts with patterns of fraudulent activity.

Dispute Resolution Process

If you believe you are entitled to a refund or have a dispute with us regarding a purchase, please contact us at [email protected] with:

Your account email address

Order description

Detailed description of your issue

Any supporting documentation

We will review your request and respond within 5 business days. If we determine a refund is appropriate, we will process it within 7-10 business days. If we deny your request, we will provide an explanation.

Contact Us

For questions about this policy or to dispute a charge, please contact:

Email: [email protected]

Please include "Refund Inquiry" in the subject line.

This policy may be updated at any time. Updates will be effective immediately upon posting to our website.